Return Policy

You can return any purchased online item within 14 days from the date of delivery.

1. Return Terms & Conditions:

  • Items must not have been worn, washed or altered in any way, and must not show any signs of wear. Soles of footwear must be in perfect condition and must not be marked in any way.
  • Items must be returned with all original labels and tags still attached, packaging and other accessories received with the order.
  • Returns sent at Oson's expense will be refused and sent back at sender’s charge.

2. Return Instructions:
To submit a return request, please contact us.

  • Return shipping costs are at Customer’s charge, Oson does not provide free returns and/or shipping labels at this time. It is possible to return the items with any carrier of your choice. The return shipping costs are excluded from refunds.
  • Returns must be shipped within 14 days from the order’s delivery date.


All returns will be processed within 10 business days since the return is delivered to our warehouse.

  • Size exchange  - The same item can be exchanged for a different size. The size replacement is subject to availability which will be verified at the time of the return processing. If your original order colour/item is not available it is possible to exchange for a different one or change the colour, based on availability.
  • Refund on Payment Method - As soon as the return is processed, customers will receive a refund for the total value of the returned items (shipping/return shipping costs and Customs fees are excluded as stated above). Refunds can be issued exclusively on the payment method used for the purchase as per EU Directive. The availability of the refunded amount depend on the bank, usually not longer than 7 business days. Refunds will be issued in the same currency as the original purchase. Please take into account any exchange rate between different currencies, any differences cannot be refunded.


Customers will be responsible for the return package and its content until it reaches our warehouse. Oson will not be responsible for damaged/lost packages shipped from customers' couriers.