GENERAL TERMS OF USE


This page contains legal Terms of Use ruling the website www.oson.studio. The navigation on the website implies acceptance of all arrangements contained in this document. All purchases made through the website are ruled by these general conditions and instructions for use contained on the site. All customers are asked to read these general conditions. 

The website is owned by OSON UNIPESSOAL, LDA. Headquartered in RUA DO SUL, 40, SOBREIRO, MAFRA, PORTUGAL, 2640-578, VAT PT517557320  

www.oson.studio reserves the right to modify the contents of the website (prices and photos for example) at any time without previous notice and at its own discretion. Any change made will be in force on the date of its publication.

User Conduct

When using www.oson.studio and engaging on its social media platforms, you agree to refrain from engaging in any activities that may be unlawful, offensive, or harmful. This includes but is not limited to: posting inappropriate content, harassing other users, attempting to gain unauthorized access to our systems, or interfering with the website's functionality.

Intellectual Property
All content on Oson is considered as intellectual property, protected by Industrial Property Law. This includes distinctive designs, all texts, photographs and any other works, reproduced images or properties in the online store, therefore any reproduction or representation is prohibited, including total or partial of the site or any elements present therein.


Purchases

The terms and conditions rule relationships between www.oson.studio and the www.oson.studios with regard to purchases of products made through this website.

The customer can browse the website but to access the service sales it is essential to have the necessary requirements to enter into legally binding contracts according to Portuguese and E.C. (European Community) Law. It has to be in possession of an email address and a bank account or one of the following credit cards for payment: Visa, MasterCard, PayPal.

To make an order the customer is required to fill all the necessary data and accept the terms and conditions. By the time of finalizing the order, the customer can change all the data associated with his request at any time.

www.oson.studio reserves the right to accept an order and the decision is made at the discretion of www.oson.studio. If the order is not executed, www.oson.studio will notify the consumer immediately by email. The confirmation of the request is not a purchase contract, it only serves as evidence that the order was approved by www.oson.studio.


Quality Guarantee

www.oson.studio allows consumers to return any purchased online item within 14 days from the date of delivery.

1. Return Terms & Conditions:

  • Items must not have been worn, washed or altered in any way, and must not show any signs of wear. Soles of footwear must be in perfect condition and must not be marked in any way.
  • Items must be returned with all original labels and tags still attached, packaging and other accessories received with the order.
  • Returns sent for Oson's expense will be refused and sent back at sender’s charge.

2. Return Instructions:
To submit a return request, please contact us.

  • Return shipping costs are at Customer’s charge, Oson does not provide free returns and/or shipping labels at this time. It is possible to return the items with any carrier of your choice. The return shipping costs are excluded from refunds.
  • Returns must be shipped within 14 days from the order’s delivery date.

3. Options After Return:
All returns will be processed within 10 business days since the return is delivered to our warehouse. 

  • Size exchange  - The same item can be exchanged for a different size. The size replacement is subject to availability which will be verified at the time of the return processing. If your original order colour/item is not available it is possible to exchange for a different one or change the colour, based on availability.
  • Refund on Payment Method - As soon as the return is processed, customers will receive a refund for the total value of the returned items (shipping/return shipping costs and Customs fees are excluded as stated above). Refunds can be issued exclusively on the payment method used for the purchase as per EU Directive. The availability of the refunded amount depends on the bank, usually not longer than 7 business days. Refunds will be issued in the same currency as the original purchase. Please take into account any exchange rate between different currencies, any differences cannot be refunded.


Customers will be responsible for the return package and its content until it reaches our warehouse. Oson will not be responsible for damaged/lost packages shipped from customers' couriers.


Order Cancellation

If you wish to cancel your order after receiving the payment confirmation email, you must send an email to contact@oson.studio within 24 hours. The amount paid will be refunded in full using the same payment method used for the purchase within an estimated period of 15 working days.

If the order has already been shipped, the shipping costs charged will not be refunded and the value of returning the goods to our facilities will be charged according to the shipping costs of the country of destination.


Products

The images on the website are the only means of representation of products and as result www.oson.studio does not guarantee the exact match of the images to the products. For example the colors may look different on different computer screens.

Purchase Process
To place a purchase order, you must access www.Oson.com and follow the steps described below.

Registration
​First, you must register as a customer on that website, filling out the electronic form following the instructions of each step. After registration, the user may purchase his/her product(s).

Once the selection of products is complete, you should review your order and verify that it is correct.

It is the customer's responsibility to ensure that all necessary data required is entered correctly and completely at checkout. 


Prices

The retail prices indicated in the online store are shown in euros (€), and are subject to the taxation of Value Added Tax (VAT) in our country (Country of Origin - Portugal). This value will always be included in our prices.

www.oson.studio reserves the right to change prices at any time. However, it undertakes to apply the rates and prices indicated at the time of placing the purchase order.

In the event of a computer, manual, technical or any other origin error causing a substantial change not provided for by Oson in the retail price, the purchase order shall be considered invalid and void.​

Prices do not include any additional taxes, duties or fees regulated by any applicable legislation, such as import regulations. If necessary, the Customer will therefore provide for customs clearance of imports and pay the duties and taxes (other than VAT), which may be due in the Country of importation.

Trade Policy
The sale underlying each order placed by the client is made under reservation of ownership, so the products are the property of Oson until effective and full payment of the amount due.

Amendment of these Conditions
Oson reserves the right to modify the General Conditions freely and at any time in order to comply with the applicable legislation, without any notice.

It also reserves the right to modify unilaterally and at any time, without notice, the presentation and content of the website about products, prices, promotions, commercial conditions and services. These modifications will serve to improve the website, while improving the services offered to the user.

Despite all the attention provided when preparing the contents of the website, the information, texts, graphic documents and / or other services may contain errors or be incomplete. In these situations, Oson cannot be held responsible for any damages resulting from the use (or inability to use) of the website, including virus damage or any inaccuracy or imperfection of the information.

Amendment of Website Information 

Oson reserves the right, on its own initiative, to correct any error or omission in any part of the website without notice. Oson may make any other changes to the website, materials and products or services described on the Oson website at any time without notice. The price of Oson products will always be stipulated on our website.


In the event of an error in the price of any product, we will contact the customer, presenting you with the option to confirm the order at the correct price or cancel it with the appropriate refund. If the customer wishes to refund his order, it will be made using the same method of payment of the order.

Privacy Policy

Your privacy is very important to us. Accordingly, our Privacy Policy describes how we collect, use, communicate and disclose and make use of personal information. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Disclaimer

The materials on www.oson.studio are provided "as is". www.oson.studio makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, www.oson.studio does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

Limitations

In no event shall www.oson.studio or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on my company's Internet site, even if www.oson.studio or an www.oson.studio authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.


Online Dispute Resolution

Disputes between www.oson.studios and traders may be solved by agreement through the official website for Online Dispute Resolution managed by the European Commission.